Privacy Policy

Effective Date: 1 March 2025

Dukan Matrix ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website https://dukanmatrix.in/ (dukanmatrix). By using our Website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Contact Information: Name, email, phone number, address, country, and IP address.
Payment and Billing: Billing details (excluding credit card information, which is processed securely by third-party payment providers).
User Content: Publicly posted information on our Website or third-party platforms.
Demographic Information: Preferences, shopping interests, and survey responses.
Technical Data: IP address, browser type, referring sites, time spent, and device type.
Cookies and Tracking: We use cookies and tracking tools to enhance user experience.

2. How We Collect Information

Directly from You: When you create an account, make a purchase, or contact us.
Automatically: Through cookies, Google Analytics, and other tracking tools.
From Third Parties: Social media platforms if you use integrated features.

3. How We Use Your Information

Order processing and product delivery.
Customer support and communication.
Improving website functionality and user experience.
Security, fraud prevention, and legal compliance.
Marketing and promotional purposes (opt-out available).

4. Sharing Your Information

We do not sell personal data. However, we may share it with:

Service Providers: Payment processors, delivery partners, and analytics providers.
Legal Authorities: If required by law.
Business Transfers: In case of a merger or acquisition.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and provide personalized ads. You can manage cookie preferences in your browser settings.

6. Your Rights & Choices

Access and update your account details.
Opt-out of marketing emails.
Manage cookies through browser settings.
Request deletion of personal data.

7. Security Measures

We take reasonable steps to protect your data but cannot guarantee absolute security. Please take precautions when sharing sensitive information online.

8. Third-Party Websites

Our Website may contain links to third-party sites. We are not responsible for their privacy policies. Please review their terms before sharing personal information.

9. Grievance Officer

If you have privacy concerns, you can contact us at:

Dukan Matrix

Email: contact@dukanmatrix.in

Phone: +919619220590

Address:102, Om Shubh chintak laxmi park mira road thane401107

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Jurisdiction

By using our Website, you agree that any disputes under this Privacy Policy shall be governed by the laws of India.