Refund & Cancellation Policy - Dukan Matrix

At Dukan Matrix, we strive to ensure that our customers are satisfied with their purchases. We understand that there may be circumstances where a customer may wish to cancel an order or request a replacement. In such cases, our Refund and Cancellation Policy applies.

Cancellation Policy:

• Customers can cancel their orders within 24 hours of placing the order or before dispatching the order by emailing support@dukanmatrix.in with their order ID. A full refund will be issued to the customer's original payment method.
• Orders cannot be canceled once the item has been shipped.

Return / Replacement Policy:

• In the unlikely event that the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by emailing support@dukanmatrix.in with their order ID and a description and photo of the issue.
• The replacement will be provided for the same product, subject to availability.
• The original packaging, tags, and price labels must be intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.
• If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
• The replacement policy applies only to products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.
• Please note that we do not offer a reverse pickup facility. Customers must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.

Refund Policy:

• The refund process will commence upon receipt of the product at our warehouse, following completion of all quality checks and verifications. Please allow up to 7 working days for the refund to be processed.
• Once you receive a confirmation email from us regarding your refund request, we will initiate the process and follow up with financial organizations. If there are any delays, please contact us for assistance.

Contact Us:

For any questions regarding cancellations, refunds, or replacements, please reach out to us at:

Email: support@dukanmatrix.in

Phone: +919619220590

Address: 102, Om Shubh chintak laxmi park mira road thane401107

Dukan Matrix reserves the right to refuse a refund or replacement request if the customer does not comply with the terms of our policy. This policy is subject to change without prior notice.